CPA Good Practice Guide and Forrester’s Groundswell Awards

Earlier in this blog, we discussed the benefits of wikis for knowledge management, using our Good Practice Guide as an example.

Since launching the guide in its new collaborative format as a wiki, we’ve had a great response from the members of CPA Australia in using it as a tool to access good practices. It’s also a good example of how we’re encouraging members to participate and share their collective knowledge and experience. And so we’ve entered it in the Groundswell Awards.

The Groundswell Awards are run by Forrester Research, and recognise excellent and effective use of social technologies to advance an organisational goal. Entrants are required to select from seven categories:

• Listening
• Talking
• Energising
• Supporting
• Embracing
• Managing
• Social Impact

Each of the categories represent the types of change social technologies – such as blogs, wikis, social networks and social bookmarking – can be used to bring about (read more on the Groundswell Awards FAQ).

CPA Australia has nominated the Good Practice Guide in the ’supporting’ category.

The supporting category is for initiatives that aim to ‘Help customers support each other to solve each other’s problems’ – and in the case of the Good Practice Guide you simply need to swap the word customer with member and you have the reason for the guide’s existence.

We believe the new Good Practice Guide is a great step in achieving our goal of helping members to connect and exchange. You can read our full entry here and vote for the Good Practice Guide on the Groundswell page. So do tell us what you think about it!

Also have a look in the managing category where our software vendor SocialText’s entry is listed.

Helen Mitchell
Manager Knowledge Exchange
CPA Australia